01. What is the maximum number of participants on a trip?
Most of our tours carry a maximum of 18 participants; some tours (ie hiking tours) top out at 16. In the event that we do not achieve our minimum complement by our 60-day deadline, we may offer group members the option of paying a "small-group surcharge" as an alternative to cancellation. If all group members agree, we will confirm the trip at existing numbers; this surcharge is refundable in the event that we ultimately achieve our regular minimum. If the small group surcharge is not accepted, we will offer a refund of your deposit or a different trip of your choice.
02. Can I extend my tour either at the beginning or end? What about stopovers?
Yes, you can extend your tour either at the beginning or the end and we can book accommodation in our tour hotel. Stopovers are often permitted, depending on air routing. Stopovers usually carry a "stopover" fee levied by the airline.
03. How do I make a reservation? How and when do I pay?
The easiest way to make a reservation is to contact us by telephone. You can also book online through our website.
A non-refundable deposit is payable at the time of booking; if a reservation is made within 60 days, full payment is required. Some trips require a larger deposit. If international airline bookings require a non-refundable payment in order to secure space or the lowest available fare, we will require an increase in deposit equal to the cost of the ticket(s).
Early enrolment is always encouraged as group size is limited and some trips require greater preparation time.
Once we have received your deposit, we will confirm your space and send you a confirmation package containing your trip itinerary, any visa/travel permit related documents, invoice, clothing and equipment recommendations, general information on your destination(s), and forms for you to complete, sign and return to us. Your air e-tickets (if applicable), final hotel list, final trip itinerary, and instructions on how to join your tour, will be sent approximately 2-3 weeks prior to departure.
04. What about cancellations, refunds, and transfers?
Should you need to cancel your trip, you must notify us in writing, by letter, e-mail, or by fax immediately. Deposits are non-refundable, though if you cancel more than 90 days prior to tour departure date, the deposit is transferable to any other tour taken within 12 months of the original tour start date, minus a per person transfer fee (some tours have a 100% nonrefundable/ nontransferable deposit; you will be informed of this at the time of booking). Less than 90 days prior to departure, all monies paid are 100% non-refundable, nontransferable. Name changes are not permitted.
Insurable risks may be covered under trip cancellation insurance policies, if purchased. We will not grant partial refunds for any unused trip arrangements—voluntarily missed meals, sightseeing, transport, etc—after the trip has commenced, or any refunds to trip members who do not complete any portion of the itinerary for whatever reason.
All air tickets are non-refundable and valid only for the flight(s) indicated. We may cancel departures if forced to do so by circumstances such as war, civil or political unrest or what is commonly referred to as force majeure. In these instances we will refund all passengers in full if cancellation takes place more than 60 days prior to tour start date.
If cancellation occurs within the 60 day period, we will offer to postpone your trip to another departure of the same tour code within 12 months of the original tour start date; or, if circumstances do not permit, an alternative will be offered at that time. We will not be responsible for costs associated with re-issuance or extension of visas, airline change fees, or for any compensation. We strongly recommend that all travellers purchase trip cancellation insurance, either through Adventures Abroad or elsewhere, as this may provide coverage under such circumstances.
If we cancel your tour due to insufficient enrolment, we will endeavour to find an alternative tour for you. If this is not acceptable, all monies paid will be refunded in full and will constitute full settlement. We will not be responsible for any expenses incurred, such as visas, vaccinations, independently purchase airfare, or any compensation. Notice of cancellation due to insufficient enrolment in any program will be given approximately 60 days prior to departure.
05. I am a single who prefers my own room. What is a single supplement?
All of our tours have a single supplement for those who want to be guaranteed their own room at each location.
This supplement is a reflection of the fact that most hotels around the world do not discount the regular twin-share rate for a room by 50% for only one person occupying a room. Most hotels will give a break on the price, but usually in the range of 25-30% of the twin-share rate. This difference, multiplied by each night, amounts to the single supplement.
The conventional amount can also vary from country to country and some destinations are more expensive than others for single occupancy. In order to be "single friendly," the supplements we apply are not a profit centre for us and we do our best to keep them as reasonable as possible.
On most tours we limit the number of singles available, not to be punitive, but rather because many hotels allow for only a limited number of singles; some smaller hotels at remote locations also have a limited number of single rooms available.
Please note that most single rooms around the world are smaller than twin-share rooms and will likely have only one bed.
06. Do you have a shared accommodation program?
Yes! If you are single traveller and are willing to share, we will do our best to pair you with a same-gender roommate. On most of our tours, if we fail to pair you, we will absorb the single supplement fee and you will default to a single room at no extra charge. At some destinations, however, where single rooms are not significantly discounted, or not at all, we may apply a "mandatory" single in the event that we cannot find you a share partner. This is usually 50% of the usual supplement, but can be as much as 100%. If applicable, this proviso will be noted on each tour page on this website, on your invoice, and in our tour date/price book (available for download under "Resources").