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If you can't find the answers to your specific question below, please e-mail our sales department at firstname.lastname@example.org and we'll answer your question as quickly as possible.
What is the maximum number of participants on a trip? Is there a charge for small groups (under 10 participants)?
Our maximum tour size is 21 participants. We pride ourselves on providing "a small shared group experience." In the event that we have fewer than 10 participants on a tour we will offer a "small-group surcharge" to ensure that the tour runs as scheduled. This fee, which is up to 15% of the "Land" portion of the tour, will be offered to you as an option to continue with the trip. This fee will cover the costs associated with handling a smaller group.
Are there any specific health requirements for your tours?
On our Cultural Tours and Family Holidays, anyone of an average fitness level can participate. Anyone aged 75 or older may be asked to complete a medical questionnaire. Many of our Active Adventures will require a medical questionnaire to be completed by a physician, regardless of age.
Would it be possible for me to talk to someone regarding their experience on a particular tour?
We are able to provide telephone numbers or e-mail addresses of previous participants who have taken a specific tour. All of these people have volunteered to be a reference and will be happy to talk to you about our tours. We have an extensive list of references, and we will try to find one close to your hometown. Alternatively, our well-travelled staff are able to provide you with first-hand experience. Many of our staff members have participated on our tours, and they'll be happy to share their experiences with you.
Reservations & Payment
How do I make a reservation? How and when do I pay?
The easiest way to make a reservation is to contact us by telephone. You may also mail or fax the reservation form included with our catalogue or available for download from the DOCUMENT CENTRE on this website. You can also place a reservation online once you have chosen your trip and departure date. A $500 non-refundable, per-person deposit (some trips require a higher deposit), plus optional cancellation insurance premium is payable at the time of booking. We accept Visa, MasterCard and American Express for deposits. Your final balance is due 60 days prior to departure. An "Administrative Fee" will be assessed on all final payments; this fee will be discounted if payments are made by cheque, wire transfer or online bank transfer. Early enrollment is encouraged as group size is limited and some trips require greater preparation time. If airline bookings require a non-refundable payment in order to secure the lowest available fare, we will require an increase in deposit equal to the cost of the ticket(s). Once we have received your deposit, we will confirm your space and send out a confirmation package containing your trip itinerary; any visa/travel permit related documents; insurance information (if purchased); invoice; clothing and equipment recommendations; general information on your destination(s), and signature forms for you to complete and return to us. Your air tickets, final hotel list, final trip itinerary, baggage tags, will be sent out approximately 2-3 weeks prior to departure.
Do you have a share program?
Yes, we do have a share program; we'll be happy to match you with a roommate. We will match non-smoking participants together. Of course, if you prefer to have your own room, we can book you with a single supplement. The single supplement rate varies based on each tour. Contact our sales department for rates.
Single Travellers, Couples, Families…
Are there single travellers on your tours? What about couples or families?
Typically, our groups are a mix of single travellers, friends travelling together, and couples. Although families are welcome on any of our programs, we have specifically designed some tours to be family-friendly. On these departures, we encourage families with younger children to travel. Special activities will be included for younger children and adults alike.
Small Group Surcharges
Do you allow smoking on your tours?
Smoking is not permitted on any transport or during sightseeing excursions. Smoking is permitted in your own room, private areas and in designated smoking sections.
Special Meal Requirements
Do you have the ability to deal with someone with special meal requirements?
In most instances we can deal with participants with special meal requirements. It is best to contact our sales department to discuss your particular requirements. Each destination may have different limits. To contact our sales department by e-mail, click here.
Stopovers and Extensions
Can I extend my tour either at the beginning or end? What about stopovers?
Yes, you can extend your tour either at the beginning or the end and we can book accommodation in our tour hotel. Stopovers are often permitted, depending on air routing. Stopovers usually carry a "stopover" fee levied by the airline.
Stopovers are often permitted, depending on air routing. Stopovers usually carry a "stopover-fee" levied by the airline.
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